Terms And Conditions

1. Respective Brand owners will be responsible for the quality of product. Youcan lodge complaints on them through us, if the quality is not found up tothe mark.
2. Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.
3. If ordered flowers / cake / mithai / other hand delivered gift items are not available in the respective city or town, we shall deliver available best quality flowers / cake / mithai / other similar gift items of equal value. We alwyas ensure that full or higher value to our customers in all such cases.
4. Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. However, inall metropolitan cities we deliver on the same day, within one business days in all major cities & town within two - three business days in all other places.
5. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund ofyour money.
6. No claim of whatsoever nature under any circumstances will be tenable other thanthe claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.
7. In case of any complaint against the quality of product we shall redeliver the product subject to satisfaction of recipient. But all such claim should be raised within 48 Hours of delivery. Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of the owner of the website.
8. In case a customer wants to cancel an order he needs to do it atleast 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.
9. The owners of the site retains the right to refuse any order unconditionally.
10. All claims are subject to the jurisdiction of local Court only in Delhi, India.
11. In case of flowers, cakes & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
12. Gift items like Chocolates, Dry Fruits, Leather Bags, Watches etc. are normally dispatched thru courier and we cannot guarantee exact time of delivery.
13. Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately
14. Due to technical restrictions and are taken to be understood.
15. Fresh Baked cakes are available only after 10.30 amfrom bakeries. Thus fresh baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver next morning. But we don't advise this.
16. We do guarantee the delivery on date BUT we don't guarantee the delivery on any particulartime.We do try to deliver well within your mentioned time but we do notguarantee that. And normally we shall process the order for delivery as soon as possible ignoring your specific instruction to deliver ator before aparticular time.
17. The prices quoted at our website is for FREE delivery within city limits. Any delivery out of city limits and to villages etc. In case of Perishable Items may attract extra delivery charge between $1 to $3. After delivery of your order we may send a link for you to pay this extra delivery charge, if required. However, we shall not hold or delay your order and assure delivery on required date.
18. The various logos/Trademark backed by product being sold by us on the website belong to respective companies and they are the owner of said Logo/Trademark. All Wine and Champagne (Sparkling Wine) items sold on the website are Non-Alcoholic.
19. Orders received after 5 Pm ISTshall normallybe processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
20. Right of Refusal : Phoolwala.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases Phoolwala.com will refund the amount paid by customer in full.
21. All claims are subject to the jurisdiction of local Court only in Delhi India.
22. Octroi charges in any, will be paid by the consignee as this may be applicable in the Recipients State.
23. For any international delivery sent through courier, any extra custom charges levied by the custom dept of recipient's country will have to be borne by the customer itself and we shall not be liable for the same.
24. Due toValentine's Day festival, flowers rates increases in market therefore website prices have will be increased for these dates -12th, 13th, 14th & 15thFebruary.

Testimonials

Rachana

Best florist in India for urgent flower delivery in just 2 hours. I sent flowers to Mumbai with Phoolwala, they delivered my order in just 2 hours. Amazing. Excellent service by Phoolwala.

Date : 09 Oct 2022
Pramod

Choice of color was not available but they replaced the flowers on my request and compensated with free chocolates. Overall good company, I can say genuine people. But flowers colors availability is issue with all.

Date : 09 Oct 2022
Ramesh Singh

Best florist for flower delivery on my friends birthday... Nice Phoolwala.

Date : 13 Jan 2023
Sunanda

Best Flowers delivery on the mothers day occasion, my mother was so much happy to see the flower gift, thanks Phoolwala.

Date: 15 May 2023
Manoj

Super customer service & great value.

Date: 17 Dec 2022
Renu Rana

I m well statisfied with the services and concern o\f phoolwala team to deliver my wishes through flower to my dear. I would like to specially thank Neeta for special and best cooperationin making my folowers to reach to its destinations. Thanks Neets for kind assistance for the sake.

Date: 17 Dec 2019