Refund And Cancellation

1. Images shown on the website are only for view. Actual delivered flowers design, shape will always vary because flowers are sourced from local city vendors, arranged & designed manually. No refund will be entertained for image variations claims. Phoolwala.com guarantee the exact number of flowers delivered to the recipients.

2. Orders cancellation request should be sent to Phoolwala.com@gmail.com before 24 hours of delivery time to claim refund of actual order value paid; no refund will be made once delivery is initiated. Any discount, offer or exempted amount will not be considered in refund.

3. Refund will be made in case order was not delivered due to any reason after deducting, 5% processing charges. We are not liable for any loss or claim beyond the amount actually paid by customer.

4. If any product missed or undelivered by delivery partner from combo or multiple products order, in such case Phoolwala.com will try to re delivery the not delivered item or partly refund amount of non delivered product.

5. If any product is delivered in damaged condition, it should be informed within 12 hours delivery time, no claim will be entertained after 12 hours of delivery. In such case Phoolwala.com will try to repair the product or arrange re-delivery.

6. No refund will be made in case of wrong address, wrong contact number provided by the customers and delivery not happens.

7. No refund will be made if recipient refused to accept product, such orders will be treated as delivered.

8. Standard delivery timings are between 8.00 A.M. to 6 P.M, time commitment of exact delivery time may not be possible, order may get delay due to traffic, rain, accidents or any unforeseen reason; no refund will be made for late orders delivery.

9. Phoolwala.com may amend its refund and cancellation policy from time to time. If you have any questions or comments about our refund and cancellation policy please email us@: support@phoolwala.com & Phoolwala.com@gmail.com

CUSTOMER CARE:
You can call us in our help lines numbers between 10 Am to 6 PM.
9873356937/ 9213356937

Testimonials

Rachana

Best florist in India for urgent flower delivery in just 2 hours. I sent flowers to Mumbai with Phoolwala, they delivered my order in just 2 hours. Amazing. Excellent service by Phoolwala.

Date : 09 Oct 2022
Pramod

Choice of color was not available but they replaced the flowers on my request and compensated with free chocolates. Overall good company, I can say genuine people. But flowers colors availability is issue with all.

Date : 09 Oct 2022
Ramesh Singh

Best florist for flower delivery on my friends birthday... Nice Phoolwala.

Date : 13 Jan 2023
Sunanda

Best Flowers delivery on the mothers day occasion, my mother was so much happy to see the flower gift, thanks Phoolwala.

Date: 15 May 2023
Manoj

Super customer service & great value.

Date: 17 Dec 2022
Renu Rana

I m well statisfied with the services and concern o\f phoolwala team to deliver my wishes through flower to my dear. I would like to specially thank Neeta for special and best cooperationin making my folowers to reach to its destinations. Thanks Neets for kind assistance for the sake.

Date: 17 Dec 2019